Privacy Policy

1. Our Privacy Commitment

At FluxMedia4K (“we”, “us”, or “our”), we take your privacy and data sovereignty seriously. This Privacy Policy explains how personal information is collected, used, protected, and shared when you visit fluxmedia4k.com, request an IPTV free trial, or subscribe to any of our streaming plans.

We operate strictly in accordance with the United Kingdom Data Protection Act 2018 (UK GDPR), the European General Data Protection Regulation (EU GDPR), the Personal Information Protection and Electronic Documents Act (PIPEDA, Canada), and applicable state privacy statutes in the United States (including CCPA/CPRA).

2. Principle of Data Minimisation

We adhere strictly to the principle of data minimisation: we only collect the minimum amount of personal data required to provision, authenticate, and support your streaming service. We collect:

• Contact Information: Your WhatsApp telephone number or email address, submitted during trial registration or order placement, to deliver your M3U playlist and Xtream Codes credentials.
• Hardware Identifiers (when requested by user): MAC addresses or device keys, solely when you request setup on portal-based STBs such as MAG, Formuler, or Smart STB.
• Order & Transaction Records: Transaction confirmation IDs and currency tier selected (GBP, USD, or CAD) for account provisioning and refund verification.

3. What We Never Collect or Sell

4. Cookies & Consent Mode v2

We implement Google Consent Mode v2 to respect your privacy preferences. When you first visit our site, non-essential cookies and storage permissions (including ad_storage, analytics_storage, ad_user_data, and ad_personalization) default to denied.

• Strictly Necessary Cookies: Essential for site security, currency switching, and remembering your consent state. These cannot be disabled.
• Measurement & Analytics Cookies: Used only if you give affirmative consent via our cookie banner, helping us understand aggregate website traffic and resolve technical errors.

You may modify your cookie consent at any time by clearing your browser cache or updating preferences via the cookie banner.

5. Data Security & Storage Standards

All traffic between your browser or IPTV application and our web servers is encrypted using modern Transport Layer Security (TLS 1.3). Internal administrative access is protected by strict role-based access controls and multi-factor authentication.

6. Data Retention Policy

We retain customer contact records only for the duration of an active trial or paid subscription, plus 90 calendar days to resolve technical inquiries or process refund requests under our Refund Policy. Once this period expires or upon your written deletion request, records are permanently erased from our databases.

7. Your Legal Rights (UK GDPR / PIPEDA / CCPA)

Under applicable data protection legislation, you are entitled to exercise the following rights free of charge:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete contact details.
• Right to Erasure: Request the complete deletion of your records (“right to be forgotten”).
• Right to Restriction & Objection: Restrict or object to the processing of your data.
• Right to Data Portability: Receive your credentials in a structured, machine-readable format.

8. Contacting the Data Protection Officer