7-Day Money-Back Guarantee & Refund Policy

1. Transparency First: Why We Provide a 24-Hour Free Trial

At FluxMedia4K, we believe you should never pay for a digital service until you have tested it thoroughly on your own hardware and home broadband. That is why we provide a completely free, commitment-free 24-hour IPTV free trial with no credit card required.

We strongly encourage all prospective customers in the United Kingdom, United States, and Canada to test our server stability, Electronic Programme Guide (EPG), and channel line-up through the 24-hour trial before ordering any extended subscription plan.

2. 7-Day Money-Back Guarantee for Paid Plans

If you decide to purchase any of our paid subscription packages and experience persistent technical difficulties that our 24/7 technical support team is unable to resolve within 48 hours of notification, you are entitled to a full 100% refund within 7 calendar days from the date of purchase.

3. Refund Eligibility & Exclusions

To ensure fair usage and prevent fraud, refund requests must satisfy the following criteria:

4. How to Request a Refund

Submitting a refund request is straightforward. Please follow these simple steps:

1. Contact Support: Reach out via WhatsApp at +212 623-563173 or email support@fluxmedia4k.com.
2. Provide Order Details: State your username or M3U line reference, date of purchase, payment confirmation ID, and a brief description of the technical issue encountered.
3. Technical Review: Our support desk will attempt to resolve the issue within 2 to 4 hours. If our servers are at fault and a resolution cannot be achieved, your refund is approved immediately.
4. Funds Reversal: Approved refunds are credited directly back to the original payment method within 3 to 5 business days, depending on your bank or card issuer.

5. Customer Support Details